Spoke

E-commerce website design for men's fashion brand specialising in the perfect trouser fit.

Client

Spoke

Date

October 22, 2014

Services

UX Design

Branding

Website

spokelondon.com

Challenge

Spoke hired me to help with a redesign of their e-commerce website. Their goals were to increase sales and increase customer loyalty.

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Approach

I worked closely with Spoke's founder to break the work down into 3 parts of the customer experience: Browsing to buying, Finding your size and Getting inspired. The customer in question would be discerning, but time-poor males.

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Solution

A brand new website and look and feel, which positioned Spoke as the place where customers could get the best fit they had ever experienced. The buying process included a bespoke fitting calculator and the site was made stickier with its fashion blog.

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Spoke

Challenge

Approach

Solution

"We love working with Rob! From the very first conversation, he really understood our start-up needs and goals. We're super proud of the beautiful brand system we've created together, which has made our design process so much slicker!"

"The workshops we did with Rob were incredibly useful and resulted in so many ideas for enhancing the service we provide. Even better, we've set up systems for gathering guest feedback ourselves!"